Kitchaholic may amend these terms at any time. Updates take immediate effect upon publication on our website. Continued use of Kitchaholic's services constitutes acceptance of these terms. In the event of any discrepancy, Kitchaholic's policy shall prevail.
Buyers must submit return and refund requests within 30 days from the delivery date. Requests filed after this period may be declined.
If an order cannot be fulfilled within the stated processing time, Kitchaholic will promptly cancel the order and issue a full refund.
Should damaged or broken goods be received and a refund substantiated with compelling evidence, Kitchaholic will provide a prepaid return label within 3 business days. A refund will be issued once the return is marked as in transit.
For “non-defective remorse returns,” Kitchaholic reserves the right to accept or decline the request. If accepted, a restocking & repacking fee of up to 35% of the order total may apply.
Refunds will be issued within 3 business days of approval. Redelivery will be initiated within 5 business days of the request.
Buyers must return goods within 15 calendar days of receiving a return label. Failure to meet this deadline may result in the refund being withheld.
Upon receipt of a refund request for a shipped order, Kitchaholic must accept or reject within 3 business days. Failure to respond within this window results in an automatic refund.
If a package is returned during transit due to a carrier error, Kitchaholic will process a refund within 3 business days upon the buyer’s refund request, or initiate redelivery within 5 business days.
Exceptions: Kitchaholic is not obligated to refund or redeliver if the package was returned due to an incorrect or incomplete address provided by the buyer, or due to the recipient refusing delivery without prior cancellation approval.
If goods are confirmed destroyed in transit and the buyer provides proof (such as a screenshot from the logistics website), Kitchaholic will process a refund within 3 business days, or initiate redelivery within 5 business days.
If incorrect recipient information is entered, the buyer must contact Kitchaholic immediately via Contact Us. Corrections are not guaranteed. If the order has already shipped, the buyer must contact the carrier directly. If goods are delivered to a wrong address due to buyer error, the buyer bears return shipping costs. If the order is non-correctable, the buyer absorbs any associated losses.
Applies to: package breakage, items significantly not as described, missing or wrong goods, and quality problems.
The buyer must submit a refund or redelivery request with valid proof (photos or videos clearly showing the issue). Kitchaholic will review and respond within 3 business days.
If the tracking number is confirmed invalid and a correct one is not provided within 3 business days, Kitchaholic will issue a full refund.
If there are no tracking updates for more than 7 business days and the buyer requests a refund, Kitchaholic must process it within 3 business days. This clause does not apply during public holidays, pandemics, extreme weather, or other exceptional circumstances.
For orders shipped via LTL freight:
- If an order is marked as shipped but the carrier does not generate the first pickup scan within 5 business days, the order will be considered not effectively shipped. Kitchaholic reserves the right to require the supplier to refund the buyer or arrange a new shipment within 3 business days.
- If an LTL order has a pickup scan but no logistics tracking updates for 10 consecutive business days from the latest scan, Kitchaholic reserves the right to require the supplier to refund the buyer or reship the order within 3 business days.
If transit time exceeds the estimated delivery time by 10 or more days and no valid updated tracking is provided, the buyer may request a refund. Kitchaholic must process the refund within 3 business days. This clause does not apply during exceptional circumstances.
If multiple shipping methods are offered, Kitchaholic must dispatch using the buyer’s selected method. Non-compliance entitles the buyer to a refund. If the listing states “Seller-Selected Shipping,” Kitchaholic retains discretion to choose the shipping method.
Each order must be shipped separately unless the buyer has given explicit consent to combine shipments.
During public holidays, pandemics, extreme weather, or other exceptional situations, buyers should contact Kitchaholic at kitchaholicco@gmail.com or via Contact Us.
Kitchaholic will make every effort to assist within a maximum of two weeks of notification.
If buyers are dissatisfied with the resolution of any after-sale issue, they are required to initiate a formal dispute with Kitchaholic so that the matter may be properly reviewed and handled.
